The Aftersales department of Arabian Automobiles, the exclusive dealer of Nissan, Infiniti and Renault in Dubai and the Northern Emirates, has become Nissan’s first distributor globally to have achieved its highest recognition for Aftersales operational excellence for six consecutive years. By once again receiving the award for 2013, Arabian Automobiles has now won Nissan Motor Company’s ‘World Aftersales Progress Club’ (WAPC) Global Award 15 times since it was introduced in 1981.
The performance metrics measured for the award in the 2013 WAPC competition includes evaluations on parts sales, service sales, service retention, parts inventory management, Nissan Competitive Advantage Map (N-CAM) and customer service. The outcome of results in customer retention, parts sales and inventory management are of top global standards for Nissan.
Samir Cherfan, Managing Director, Nissan Middle East said: “Aftersales and service support are a key pillar of Nissan’s mid-term plans in the Middle East and they remain a key differentiator in our competitive advantage. At Nissan, we understand that the sales of a new car is just the beginning of a relationship as from there on the level and quality of support the owner receives is through aftersales and can either lead to building or breaking a brand’s reputation.
“To Nissan, this is a relationship we aspire among our customers through excellence in aftersales service and we congratulate Arabian Automobiles for winning ‘World Aftersales Progress Club’ Global Award yet another year. This is truly a remarkable achievement that indicates the best practices maintained by the company consistently over the years.”
Commenting on this outstanding achievement, Michel Ayat, CEO, Arabian Automobiles said: "We are delighted to receive the WAPC Global Award once again, and would like to thank Nissan Motor Company for this recognition. Arabian Automobiles continues to grow in aftersales servicing and the WAPC Global Award is another milestone for our service offering. With the right technology, staff and processes, we will maintain the high standards Arabian Automobiles is recognized for by Nissan Motor Company globally to the benefit of our customers."
MK Rajkumar, Director of Aftersales and Trading, commented on the award stating: “Keeping in mind that the WAPC Award is one of the most prestigious accomplishments to a Nissan distributor by Nissan Motor Company, we constantly challenge ourselves to not only sustain the top status but aim to further improve with the core being to service customers with a highly qualified team across all our workshops. We are delighted and appreciate the recognition by Nissan Motor Company. We are sincerely honored to be awarded as the first NSC in the world to win this prestigious award six consecutive times, and will strive to ensure an unprecedented seventh in a row in 2014.”
The Arabian Automobiles aftersales department has won the WAPC Global Award. The award was presented to AAC CEO Michel Ayat and Aftersales Director MK Rajkumar at the Arabian Automobiles Auditorium by Nissan Middle East Managing Director Samir Cherfan.